Conditions of sale

1. General Information

1.1 The website www.modigliani.live is owned by Modigliani ID S.r.l., with registered office at Via delle Carrozze 3, 00187 Rome, Italy – VAT No. 06749121007, REA RM-988095.
1.2 Through the Website, customers can purchase Modigliani brand products and related services.
1.3 Modigliani products are handmade. Small variations in color, size, or decoration are unique features of artisanal craftsmanship and should not be considered defects.
1.4 Product images are for illustrative purposes only. Modigliani ID S.r.l. reserves the right to modify prices, product descriptions, and availability at any time without notice.

2. Scope of Application

2.1 These Terms and Conditions govern online sales between Modigliani ID S.r.l. (the “Seller”) and the final consumer (the “Customer”).
2.2 Orders are accepted only from individuals purchasing for personal use, not for professional or resale purposes.
2.3 Any exceptions or additional agreements shall be valid only if expressly approved in writing by the Seller.

3. Orders and Conclusion of Contract

3.1 Orders are placed via the online shopping cart on the Website, following the guided purchase process.
3.2 The sale is concluded only when the Seller sends an order confirmation email to the Customer.
3.3 The Customer must verify the accuracy of the data in the confirmation and promptly report any errors.
3.4 Personal data provided will be processed in accordance with the Privacy Policy.

4. Prices, Payment Methods, Offers and Promotions

4.1 All prices are expressed in Euros and include VAT.
4.2 Shipping costs vary depending on the destination country. For some countries, free shipping is available once specific spending thresholds are reached, as indicated at the time of order, according to the following table.

4.3 The table referred to in point 4.2 is to be considered subject to revision and updates.
4.4 Any customs duties or taxes for non-EU shipments are the responsibility of the Customer: outside the European Union, import duties may apply, varying from country to country, and will be requested by customs before delivery.
4.5 The following payment methods are accepted:

• Credit/debit cards (Visa, Mastercard) via Nexi Payments;
• Bank transfer in advance;
• PayPal (where available)

4.6 L’evasione dell’ordine avviene solo dopo laricezione del pagamento. 

4.7 Certain sections of the website feature products on sale or offered at special discounted conditions. Modigliani reserves the right to modify the list of discounted products at any time.

4.8 Under specific conditions, the website may also offer dedicated discounts (e.g., first purchase, etc.). Unless expressly stated otherwise, the promotions and discounts described above may not be combined with one another or with other promotional initiatives, discount codes, or sale periods.

5. Shipping and Delivery

5.1 Le spedizioni vengono effettuate all’indirizzo indicato dal Cliente.
5.2 I tempi medi di consegna sono:

• Italy: 3–5 business days;
• European Union: 5–8 business days.
  For custom-made or made-to-order items, delivery may take longer. The Customer will be informed via email.

5.3 If the delay exceeds 30 days from the expected delivery date, the Customer may withdraw from the contract and request a full refund.
5.4 Delays caused by force majeure (e.g. strikes, natural events, transport disruptions) are not the Seller’s responsibility.
5.5 If a product becomes unavailable after order confirmation, Modigliani ID S.r.l. will promptly issue a full refund.

6. Transfer of Risk

6.1 The risk of loss or damage to the goods passes to the Customer only when they physically receive the products.
6.2 If the Customer chooses a carrier not offered by the Seller, the risk transfers upon delivery of the goods to that carrier.

7. Product Inspection

Upon delivery, the Customer must check:

• the integrity of the packaging, and
• that the items match the order and documents.

7.2 If the package appears damaged, it is recommended to accept it “subject to inspection”.
7.3 Any shipping damage or mismatch must be reported within 48 hours to info@modigliani.live.
7.4 Failure to report such issues does not affect the Customer’s legal warranty rights.

8. Legal Guarantee of Conformity

8.1 All Modigliani products are covered by a 24-month legal guarantee in accordance with Italian Consumer Law (Legislative Decree 206/2005). ai sensi del D.Lgs. 206/2005.
8.2 In case of a defect, the Customer is entitled — free of charge — to repair or replacement of the product.
8.3 If these remedies are impossible or disproportionately expensive, or not performed within a reasonable time, the Customer may request a price reduction or contract termination.
8.4 The Customer must report the defect within 2 months from discovery.
8.5 The warranty does not cover damage resulting from misuse, impact, falls, or failure to follow care instructions provided in the Product Care section.

9. Right of Withdrawal

9.1 The Customer may withdraw from the purchase within 14 days of delivery, without giving any reason.
9.2 To exercise this right, the Customer may:

• send written notice to Modigliani ID S.r.l. – Via delle Carrozze 3, 00187 Rome, Italy, or
• email info@modigliani.live.

9.4 Returned items must be shipped within 14 days of the withdrawal notice to:

Modigliani ID S.r.l. – Via Frattina 56, 00187 Rome, Italy
Return shipping costs are borne by the Customer.

9.5 The right of withdrawal does not apply to:

• custom-made or personalized products;
• items used or damaged by the Customer;
• goods without their original packaging or seal.

9.6 Refunds will be issued within 14 days of receipt of the goods or proof of return, using the same payment method as the original transaction.

9.7 The Customer is responsible only for any decrease in value resulting from handling beyond what is necessary to verify the nature and characteristics of the goods.

10. Personal Data

10.1 Personal data are processed by Modigliani ID S.r.l., as Data Controller, in compliance with the EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003. D.Lgs. 196/2003.
10.2 Data are used exclusively to manage orders, payments, shipments, and communication with the Customer.
10.3 For full details, see the Privacy Policy.

11. Governing Law and Jurisdiction

11.1 These Terms are governed by Italian law.
11.2 For consumer disputes, the competent court is that of the Customer’s place of residence or domicile.
11.3 The European Commission provides an Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr/.